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DELIVERY


  • Once an order is received, we endeavour to get it processed and shipped out as soon as possible, however dispatch times will vary.If an order is a simple replica of an item already designed on our site, then we will create and ship it out within 7 working days.

  • Custom made orders involve a lot more time from the initial enquiry to the order being complete, but once the final design has been agreed on, then we will create and ship it out within 7 working days.

  • All orders are to be paid for via Paypal or BACS and can't be cancelled once payment has been received.  Payment details will be communicated to you via e-mail once the order has been confirmed.

  • We offer FREE U.K. delivery. International delivery cost will be calculated and communicated to you once the order has been confirmed.

  • All orders are sent via Royal Mail - 2nd Class Standard.  If you require any other rate, then we will quote and charge accordingly.

  • Delivery delays can occur and if we know of any significant delays, we will contact you via e-mail. 

  • Once your order is shipped, we will send a confirmation e-mail.

  • We are not responsible for any customs and taxes applied to your order.  All fees imposed are the responsibility of the customer.

  • We are not liable for any product damaged of lost during shipping.  If you receive your order damaged, please contact Royal Mail to file a claim.  Please save all packing materials and damaged goods before filing a claim.​

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RETURNS & EXCHANGES

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  • All orders will be approved by the customer, prior to shipping, so please contact us if you have any problems with your order.

  • Please contact us within 14 days of delivery in the unlikely event that you are not happy.

  • Faulty items can be returned within 30 days of purchase for a full refund our exchange.

  • Buyers are responsible for return postage.  If the item isn't returned it its original condition, the buyer is responsible for any loss in value.

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